Payment Policy

Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa
  • Bancontact

Available payment methods may vary depending on your location and device. All available options will be displayed during the checkout process.

Payment Processing

When you place an order on our website, your payment will be securely processed through our authorized payment providers.

Your payment method will be charged after your order has been successfully submitted and confirmed.

Once your payment has been completed, you will receive an order confirmation email containing your order details.

Payment Security

We take the security of your payment information seriously.

All transactions are processed through secure payment systems that use industry-standard encryption technologies to protect your personal and payment information.

We do not store your complete credit card or payment details on our servers. Your payment information is securely processed and handled by our trusted payment providers.

Order Verification

To protect our customers and prevent fraudulent transactions, we may review certain orders before processing and shipping.

In some cases, additional information may be requested to verify your order details.

If your order requires verification, we will contact you using the email address provided during checkout.

Failed or Declined Payments

If your payment cannot be completed or is declined, please check:

  • Your payment information is entered correctly.
  • Your card or payment account has sufficient funds.
  • Your payment method is available in your region.

If the issue continues, please contact your payment provider or try another available payment method.

Refund Payments

If your order is approved for a refund, the refund will be issued to the original payment method used during checkout.

Please note that refund processing times may vary depending on your bank, card issuer, or payment provider.

For more information, please refer to our Refund Policy.

Contact Us

If you have any questions regarding payments, please contact us:

EAGLE CREATIVE INTERNATIONAL TECHNOLOGY (HONG KONG) LIMITED

Brand: JoyCircle

Email:
service@joyloopy.com

Address:
Room 803B, 8/F, West Coast International Building,
290-296 Un Chau Street, Cheung Sha Wan, Kowloon,
Hong Kong