Privacy Policy
This Privacy Policy describes how JoyCircle (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:
service@joyloopy.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.
Device Information
Purpose of collection:
To load the Site accurately for you, improve website performance, and perform analytics on Site usage to optimize your shopping experience.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with our service providers, including Google and Shopify.
Personal Information collected:
- Web browser version
- IP address
- Time zone
- Cookie information
- Pages, products, and content viewed
- Search terms
- How you interact with the Site
Order Information
Purpose of collection:
To provide products or services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential fraud or risk, and provide information about our products or services.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with Shopify, payment processors, sales channels, shipping providers, and fulfillment partners.
Personal Information collected:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Customer Support Information
Purpose of collection:
To provide customer support, respond to inquiries, and assist with orders.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with service providers when necessary to provide customer support.
Personal Information collected:
- Name
- Email address
- Phone number
- Order details
- Messages and information you provide to us
Contact Information
Purpose of collection:
To provide order updates, product information, promotional communications, and other messages related to JoyCircle.
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with Shopify and communication service providers when required.
Personal Information collected:
- Email address
- Phone number
Minors
The Site is not intended for individuals under the age of 13.
We do not intentionally collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at:
service@joyloopy.com
We will take reasonable steps to delete such information upon request.
Sharing Personal Information
We share your Personal Information with service providers that help us provide our services and fulfill our obligations to you.
For example:
- We use Shopify to power our online store and process orders.
- We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights and security.
Behavioural Advertising
As described above, we may use your Personal Information to provide targeted advertisements, marketing communications, and personalized content that may be relevant to your interests.
We use Google Analytics to help us understand how customers use our Site and improve our services.
You can learn more about how Google uses your Personal Information here:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may share information about your use of the Site, purchases, and interactions with advertisements with our advertising partners.
For more information about targeted advertising, visit:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
You can opt out of receiving messages by:
- SMS: Reply “STOP” to any message you receive from us.
- Email: Click “Unsubscribe” in any email you receive from us.
Using Personal Information
We use your Personal Information to provide our services, including:
- Offering and selling JoyCircle products
- Processing payments
- Shipping and fulfilling your orders
- Providing order updates and customer support
- Communicating new products, services, promotions, and offers when appropriate
We use cookies and similar technologies to help improve your shopping experience, including remembering items added to your shopping cart.
This information may also be used to send cart reminder messages through email or SMS when applicable.
Lawful Basis
If you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:
- Your consent
- Compliance with our legal obligations
- For our legitimate interests, where these interests do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion of this information.
For more information about your right to request deletion, please see the “Your Rights” section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when such decisions have legal effects on you or significantly affect you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our payment and commerce providers, including Shopify, may use limited automated systems to help detect and prevent fraud.
These systems are designed for security purposes and do not create legal or significant effects on customers.
Your Rights
If you are a resident of the EEA, you have the right to:
- Access the Personal Information we hold about you
- Request correction or updates to your Personal Information
- Request deletion of your Personal Information
- Request transfer of your Personal Information to another service provider where applicable
If you would like to exercise these rights, please contact us using the information below:
Email:
service@joyloopy.com
Your Personal Information may be processed in countries outside your region, including locations where our service providers operate.
California Privacy Rights
If you are a resident of California, you may have the right to access the Personal Information we hold about you, also known as the “Right to Know”.
You may also request correction, deletion, or transfer of your Personal Information where applicable.
To exercise these rights, please contact us at:
service@joyloopy.com
If you would like to authorize another person to submit a request on your behalf, please contact us using the email address above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site.
We use different types of cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies.
Cookies help improve your browsing experience by allowing the Site to remember your actions and preferences, such as language preferences, region settings, and shopping cart information.
This means you do not need to enter the same information each time you visit the Site or move between pages.
Cookies also help us understand how visitors use our Site, including whether they are new visitors or returning customers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
JoyCircle Support Team
Email:
service@joyloopy.com