Refund Policy
If your JoyCircle order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of receiving your order.
After your request is approved, you will have a further 14 days to complete the return process by sending the item back with tracking information.
Once the returned item is received and inspected, we will provide a replacement or a refund based on the situation.
Please note that replacement requests are subject to product availability at the time of approval. If we are unable to provide a replacement, you will be offered a full refund.
Returns for Change of Mind
If you change your mind and wish to return an unopened JoyCircle product, you must contact us within 14 days of receiving your order.
After approval, you will have an additional 14 days to return the item with tracking information.
The product must be returned in its original condition, unused, unopened, and with all original packaging included.
Once the returned item arrives at our warehouse and passes inspection, we will issue a refund within 10 business days.
Return Condition Requirements
Customers are responsible for ensuring that returned items are sent back in the same condition in which they were received.
Returns may be refused, or a refund may be reduced by up to 50%, if the product:
- Has been opened or used
- Is damaged due to improper handling
- Is missing original accessories, packaging, or components
- Is not returned in its original condition
Return Labels
We do not provide pre-paid return labels.
If a return is approved, customers are responsible for arranging and paying for the return shipping label unless otherwise agreed by our support team.
How Long Will My Return and Refund Take?
Once your return package arrives at our warehouse, it will typically be processed within 3 business days.
After approval, refunds are usually completed within 7 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Return Process
To start a return request, please contact our support team by email:
Email:
service@joyloopy.com
Please include your order number and a description of your request so we can assist you as quickly as possible.
JoyCircle Support Team